Starting Thursday, SEPTA will operate on a Lifeline Service Schedule with limited lines and routes. SEPTA has continued service on a reduced schedule for essential workers. Riders can reinstate their autoload once normal travel resumes by going to their online key card account. You can access your autoload settings here. SEPTA also advised any riders who use autoload to turn it off if their upcoming travel needs are uncertain. And this is just another way that we're trying to do that to make our system, you know, more accessible, more convenient for everyone.As SEPTA continues to urge all non-essential workers to stay off mass transit amid the coronavirus pandemic, riders have a way to get refunds for unused key card passes.Īnyone seeking refunds for unused passes on their key cards or monthly regional rail permits should review SEPTA's credit policy for transportation passes or call the SEPTA Key Customer Call Center at 1-85. And, you know, that's a big deal for people that use transit. So that's adding all Zone One, Airport Line, and Center City stations to those transit passes. "You know, our proposed fiscal year '24 operating budget is doing that by giving our customers access to a second free transfer, and by also adding 24 Regional Rail stations to weekly and monthly trans passes. "We're looking at it as really another example of how SEPTA is trying to remove barriers from transit," Greene said. SEPTA already has invested $12 million in Key 2.0., and has committed $228.24 million over the next 12 years, SEPTA's 2024 capital spending proposals show that budget has not been approved. SEPTA has spent $285 million on the SEPTA Key card platform, with $309 committed through the end of fiscal year 2023, Greene said. The platform was fully implemented the next year. Key cards were rolled out in 2016 on a limited basis. The design process for the SEPTA Key card platform began in 2011. The transit authority also is allowing interested firms to submit questions before they send their proposals. Twenty companies attended an informational session hosted by SEPTA on April 13, Greene said. But with an open architecture structure, for instance, SEPTA engineers would be able to upgrade the technology as advancements happen with contactless payment options like Apple Pay and Google Play.Ĭompanies interested in developing the new system must submit their proposals by July 14. Under the current system, SEPTA must consult with Conduent, the contractor that developed it, any time an upgrade is needed. The new fare payment system will be built using open architecture, giving SEPTA the ability to upgrade its technology without needing to go back to the vendor to make changes or develop new features, Greene said. it's really due for an upgrade, and there are going to be a lot of upgrades coming with Key 2.0." But after more than a decade after (the current software) was designed. "And you know, over the years, SEPTA Key is what moved SEPTA from tokens and paper tickets to the reloadable Key card for seamless travel. It's an important part of our strategic plan," Greene said. "Key 2.0 is really going to be a critical investment in our customers. SEPTA's website and mobile app will be upgraded, too. It will automatically update customer accounts and be able to integrate with technology used by regional partners like Amtrak and PATCO. The new system will allow riders to purchase fares for multiple people in one transaction and include more retail locations where people can purchase fares. The new system will offer more convenience and add other features that SEPTA riders have campaigned for, Green said. In December, SEPTA introduced Key Tix, which allows riders to purchase bus, train, trolley, subway, and Norristown High-Speed Line tickets through the SEPTA app on their phones. And really, we just want to stay up to date with the constantly evolving fair payment technology." "We're calling it our fair payment system, which is intended to improve the customer experience. "So that's going to be our next generation," Greene said of SEPTA Key 2.0.
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